Jamster1 wrote:You may think I'm mad posting this on a forum and informing everyone about my cars history but I am genuinely wondering if I have grounds to ask for my money back.
mmm-five wrote:I'm sorry to say that this is where my general cynicism of dealers comes in handy, as I will ferret through the service history and over a car before I buy it, and will happily walk if the car/salesman/dealer doesn't seem 100%.
Out of interest, what mileage is on it now?
First port of call would be to check with BMW Customer Services (on the £1/min line) to see if it's had any other dealer visits between the 12,000 mile oil service and the 29,000 mile purchase. It might be a simple omission on the service booklet and an incorrectly reset service indicator (not saying it is, but these things do happen).
It 'could' be that it's been done and not recorded, as an inspection 1 would have been due at about 27,000 miles whether it was a year late or not and the dealer wouldn't/shouldn't have bought it.
If it wasn't done, then the dealer knew this, then you may have some comeback, but it may require legal action to do so.
I'd start penning a letter to the dealer principle of the franchised dealership, and possibly send a copy to BMW GB, stating what's happened and what you expect them to do to rectify this situation. It doesn't mean anything will be done, but at least you've corresponded with the dealer in an effort to resolve the issue before taking legal action.
The other option would be to 'accidentally' drive it through their showroom window and write it off so that you get your money back (that was a joke BTW).
Daffy wrote:There's something funny going on there, even driving like a granny, there's just no way that an ///M can go almost 24k miles between services.
It seems more likely that an unrecorded Insp1 has been done and the service indicator has been restarted rather than recorded and reset.
krusty wrote:Well, as others have said, it is possible that it was serviced and not stamped ... When I bought my Silver Grey (at 3 years old)... the book had no service stamp, but the owner had the service receipt showing it was done, where it was done, and what was done. It just had not been stamped.
Having said all that, I think people worry too much about the timing of servicing ... it is only an extra 18 months, and all we are really talking about is an oil change ... and given modern oils ... I think it is unlikely that any damage has been done. People snap onto this because it is the one thing that CAN be checked ... but there are a myriad of other things that could be far worse with a car ... things that you cannot check ... like did someone put cheapie low octane petrol into the tank, did water get into the tank?, did they run it on empty???, did they rev it like mad when it was new (in the first 2000km), did they crash it propa??, did they leave it parked by the seaside for 6 months, etc etc etc
If it was me, I'd prolly make a fuss ... maybe get a free service out of them if it was actually missing ... but if it goes OK, I probably wouldn't worry too much. Others may differ.
Restarted? Is that really possible? To what end? It would explain things, but I'm curious about why anyone would want to do a restart instead of a reset.Daffy wrote:It seems more likely that an unrecorded Insp1 has been done and the service indicator has been restarted rather than recorded and reset.
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