Another thumbsup for Dick Lovett Swindon

I asked yesterday if they could fit me in for an inspection II today, no problem. I asked them to confirm the price which was quoted at £389. "That's bloody good" I thought, but just assumed they had an offer on or were competing with indies. Whatever. Anyway service done, and they call me to tell me it's ready and I ask the damage assuming that as usual, something else needed doing and the receptionist said "a lot less than it should be". So asking why it turned out they'd mis-quoted me, but would of course honour their mistake. So what should have been £485 was £389. So once again, great customer service from a main dealer

Wow that was cheap mate!

In my world of writing complaint letters I am glad someone has had a positive experience

I've had nothing but good things to say about Dick Lovett Swindon. They've looked after my company cars and personal mini, now they have #69 to look after. They've done the warranty stuff, arranged a goodwill fix when something else happened, managed the warranty claim so only one excess payment was needed to cover two repairs and their technicians like the car as they don't see many Alpinas and like to poke around and see the differences. When I arrived this morning she said "no wash, right?" As she remembered I prefer to not have them risk scratching the paint. Today I just got lazy and asked them to do it so I don't have to bother before the run on Sunday

Its nice to know there are still some out there!