Bad Day part 2 - warranty issue FINALLY resolved!

Pastry · Post by **Pastry** » Mon Aug 22, 2016 8:38 am

Smartbear wrote: Hi Paul, sounds like a precedent there? Hope you get some cooperation from BMW uk over this issue
Rob

I hope so Rob providing it was another E89 and done under the 12yr corrosion warranty and not the 3yr paint warranty.

Angie4m · Post by **Angie4m** » Mon Aug 22, 2016 9:27 am

firebobby wrote:Bloody hell Paul, so glad I have a fabric roof
But really, this is quite appalling mate, looks like you need to go legal after all. Hope this gets sorted to your satisfaction.

Even I had better service when my fabric roof in my E88 got a hole which started from the inside due to a badly designed frame. Bill was over £3k to fix, was out of warranty and BMW goodwill meant I only paid £170 which was for the coding a testing once it was installed. In my case though BMW had recalled in the US on the issue but never elsewhere as supposedly the fact roofs aren't put down as much ment it possibly wouldn't happen or happen as quickly.

Although the installation was never as good as the original roof and that lead to the need to change the car.

MACK · Post by **MACK** » Mon Aug 22, 2016 10:15 am

The car is not on finance by any chance is it? If it is and memory serves you do have some sort of recourse through the for the "goods not remaining of a satisfactory quality". I had a similar experience with a Mini BMW refused to repair properly due to corrosion and in the end I rejected the car and returned it to the finance company (BMW Finance) at the time the car was about 4 years old or so.

Just thought I would mention it in case its helpful.

Pastry · Post by **Pastry** » Mon Aug 22, 2016 10:36 am

MACK wrote:The car is not on finance by any chance is it? If it is and memory serves you do have some sort of recourse through the for the "goods not remaining of a satisfactory quality". I had a similar experience with a Mini BMW refused to repair properly due to corrosion and in the end I rejected the car and returned it to the finance company (BMW Finance) at the time the car was about 4 years older so.

Just thought I would mention it in case its helpful.

Thanks for this but there's no finance involved. I had a plan to move forward until Z4M-2006 said he'd had warranty paint done on his so this might save me court dealings with any luck

Z4M-2006 · Post by **Z4M-2006** » Mon Aug 22, 2016 11:06 am

No..

I didn't get new panels, but to be fair the extent of the bubbles was much less than yours... But they shouldn't be there at all was my thinking and BMW repainted without any problem...

PM me if you require any details

Z4M-2006 · Post by **Z4M-2006** » Mon Aug 22, 2016 12:08 pm

Email had gone to junk folder

Now replied to

Pastry · Post by **Pastry** » Mon Aug 22, 2016 12:43 pm

Z4M-2006 wrote:Email had gone to junk folder

Now replied to

Received it thank you and passed info on to my dealership.

Cheers buddy, it's appreciated

Z4M-2006 · Post by **Z4M-2006** » Mon Aug 22, 2016 1:21 pm

No problem

Pastry · Post by **Pastry** » Thu Aug 25, 2016 8:06 pm

I've finally had a warranty claim approved thanks to Specialist cars and a new roof is heading my way

thanks everyone for all your advice

Angie4m · Post by **Angie4m** » Thu Aug 25, 2016 8:31 pm

Great result. So glad it's being fixed

let's just hope they do s good job and don't cause any further grief.

Pastry · Post by **Pastry** » Thu Aug 25, 2016 9:11 pm

Angie4m wrote:Great result. So glad it's being fixed let's just hope they do s good job and don't cause any further grief.

Don't say that, it has already crossed my mind

One step at a time but its heading in the right direction

Marlon · Post by **Marlon** » Thu Aug 25, 2016 9:12 pm

Thats good to hear

Angie4m · Post by **Angie4m** » Thu Aug 25, 2016 9:47 pm

Pastry wrote:
Angie4m wrote:Great result. So glad it's being fixed let's just hope they do s good job and don't cause any further grief.
Don't say that, it has already crossed my mind One step at a time but its heading in the right direction

I'm sure it'll all be fine and I know you'll go over the car scrutinising every inch upon its return.

Z4M-2006 · Post by **Z4M-2006** » Thu Aug 25, 2016 9:51 pm

Good man

warmasice · Post by **warmasice** » Sun Aug 28, 2016 12:41 am

Well done for persevering!

Who are Specialist Cars? I've tried searching but there are many.

Are they a body shop or something else? How did they have influence on the decision?

It'll probably help people going forward.

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