Cheers Rick appreciate that. I have had a response from Barclays today and they will sort it out and register the debit payment as a "Not Recognised", they are sending me the forms to fill out.RickRob wrote: ↑Wed Jul 12, 2017 9:15 pm You should be OK to chargeback on your debit card. I would suggest that, if you have not done so already, you email them and get a delivery receipt and read receipt for the email. It's always an easier chargeback process if you have something in writing.
If you have issues with your bank then please PM me. I work for Visa, although not in the disputes area, and can get some insider knowledge if you need it.
Rick
I have also emailed the trading standards and expect them to be in touch in next couple of days. Apart from the problem they caused me I am suspicious about their adverts too. I initially rang them about a particular car I was interested in, and when I described the car they said ah, that one is sold and then talked to me about choosing a different car. A month later I rang them again as the car was still on their ebay and web page as for sale! I thought maybe the deal had fallen through. But was told again, sorry that one is sold!! Strange is said as its still advertised, his response was ah yes we do that for insurance purposes, I think its just to get people to ring, a lead machine maybe?
I have also found out that trading standards have shut them down before.