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Factory Software

Discussing the current generation Z4
McHaggis69
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Factory Software

Post by McHaggis69 » Wed Jun 19, 2024 1:59 pm

Hi folks,

just had the car in for a scheduled brake service - £83 all good.

I asked them to check the software on the car and they've just told me its still on factory software and there are updates available. They will do it for £170. I have said no at this stage as I want to have a word with them when I pick it up.

Two questions really -

Why have I not been getting the automatic software uploads to my car - I was up until recently a paying subscriber to BMW 'online services' for 12 months.

Are the dealers the only people who can force an update or can I DIY it?


thanks - its a 2019 G29 Z4
2020-2023 E89 Z4 sDrive30iM Sport
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ToddG
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Post by ToddG » Wed Jun 19, 2024 4:12 pm

If you want a dealer to do it, my guess is they are charging for the time, not the software.

I haven't figured it out yet (!) how to do it even though MyBMW app told me 6 weeks ago there was a new version. Just won't update the car.

Good luck.

millview22
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Post by millview22 » Wed Jun 19, 2024 4:34 pm

Assuming you are registered, login to My BMW. Select vehicle overview to see all registered and optional services that are available. If you are not registered, you will need to create a login and add your car VIN.

Hope that helps.
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ToddG
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Post by ToddG » Wed Jun 19, 2024 5:22 pm

Everything is complete in the app. The app says the software is ready for installation. Please follow the instructions in the car. The car says the software is ready to install. All the settings for installation were in place (even a battery tender) but nothing happens.

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Scubaregs
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Post by Scubaregs » Wed Jun 19, 2024 6:50 pm

Which dealer?
Abstinence is fine, in moderation.

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Post by PSQ777 » Wed Jun 19, 2024 8:50 pm

I had the same issue on my car which was 3 years old when I bought it. It had never been updated from new. My dealer just updated it for free when I took it in for a service. However once I had the battery replaced updates just arrived over the air and automatically installed. I do have the connected booster subscription, if that makes any difference.

millview22
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Post by millview22 » Thu Jun 20, 2024 9:24 am

ToddG wrote: Wed Jun 19, 2024 5:22 pm Everything is complete in the app. The app says the software is ready for installation. Please follow the instructions in the car. The car says the software is ready to install. All the settings for installation were in place (even a battery tender) but nothing happens.
My point is that logging on to your account via a PC or tablet provides a way of easily checking what services you are subscribed to. My son receives notifications of upgrades, but they will not install because he no longer subscribes to certain services.
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Nanu
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Post by Nanu » Thu Jun 20, 2024 7:55 pm

My local dealer who I don't use for servicing just gave me a memory stick and I plugged it into the car, ran around in it for a day and it updated all the software. No charges.

I would change dealers or have a word with BMW UK
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Zed Baron
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Post by Zed Baron » Fri Jun 21, 2024 3:01 pm

As BMW state on their website: 'Remote Software Upgrade is provided at no additional charge for all eligible vehicles with the correct hardware.' 'We send Remote Software Upgrades over-the-air to make everything quick and easy. It works the same as it does with your smartphone. * You will receive new functions or functional improvements, free of charge, as soon as they are available, depending on your vehicle's country, model, equipment, and condition.' clearly the system has major bugs and BMW should be offering an alternative. Can't imagine how many cars are suffering the same.
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BigDave
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Post by BigDave » Fri Jun 21, 2024 5:49 pm

"clearly the system has major bugs"

No s##t Sherlock.... :x :x :( :(

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Post by ori » Sat Jun 22, 2024 9:23 pm

ToddG wrote: Wed Jun 19, 2024 5:22 pm Everything is complete in the app. The app says the software is ready for installation. Please follow the instructions in the car. The car says the software is ready to install. All the settings for installation were in place (even a battery tender) but nothing happens.
Handbrake on? Car in park and switch off engine. It should then offer you to install the update.

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Post by ori » Sat Jun 22, 2024 9:24 pm

PSQ777 wrote: Wed Jun 19, 2024 8:50 pm I had the same issue on my car which was 3 years old when I bought it. It had never been updated from new. My dealer just updated it for free when I took it in for a service. However once I had the battery replaced updates just arrived over the air and automatically installed. I do have the connected booster subscription, if that makes any difference.
I find it shocking that both of us with cars under 3 years old needed new batteries.

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Post by PSQ777 » Sun Jun 23, 2024 11:39 am

ori wrote: Sat Jun 22, 2024 9:24 pm
PSQ777 wrote: Wed Jun 19, 2024 8:50 pm I had the same issue on my car which was 3 years old when I bought it. It had never been updated from new. My dealer just updated it for free when I took it in for a service. However once I had the battery replaced updates just arrived over the air and automatically installed. I do have the connected booster subscription, if that makes any difference.
I find it shocking that both of us with cars under 3 years old needed new batteries.
Agreed. I once had a car that never needed a battery replacing in over 15 years. What does the G29 do to them ?

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B21
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Post by B21 » Sun Jun 23, 2024 11:49 am

PSQ777 wrote: Sun Jun 23, 2024 11:39 am
ori wrote: Sat Jun 22, 2024 9:24 pm
PSQ777 wrote: Wed Jun 19, 2024 8:50 pm I had the same issue on my car which was 3 years old when I bought it. It had never been updated from new. My dealer just updated it for free when I took it in for a service. However once I had the battery replaced updates just arrived over the air and automatically installed. I do have the connected booster subscription, if that makes any difference.
I find it shocking that both of us with cars under 3 years old needed new batteries.
Agreed. I once had a car that never needed a battery replacing in over 15 years. What does the G29 do to them ?
It has a multitude of ECUs many of which continue to run in the background plus several radio receivers and transmitters running in the background…
We choose to go to on with this endeavour at this time and do the other things, not because they are easy, but because they are hard…
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ori
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Post by ori » Mon Jun 24, 2024 6:16 pm

B21 wrote: Sun Jun 23, 2024 11:49 am
PSQ777 wrote: Sun Jun 23, 2024 11:39 am
ori wrote: Sat Jun 22, 2024 9:24 pm I find it shocking that both of us with cars under 3 years old needed new batteries.
Agreed. I once had a car that never needed a battery replacing in over 15 years. What does the G29 do to them ?
It has a multitude of ECUs many of which continue to run in the background plus several radio receivers and transmitters running in the background…
Most cars do that nowadays.

I got into my mates Porsche and his car is 7 years old and his battery is still fine. I know this because his stop start was still working.
All my friends cars haven’t needed new batteries within 3 years. Maybe it’s just a bad batch around that horrid Covid time?

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