BMW major cock up - where do I stand ? M coupe.

[Jamster1]

Thank you for your responses , I spoke to a neighbour today who has given me a good contact at customer service.

I'll see what the dealer comes back with tomorrow .

If its a genuine cock up and the car has not been serviced and basically mis sold to me , can I ask what you would accept as a suitable outcome ?

The thing that is really getting to me is that I didn't plan to keep the car for any massive length of time , I was planning on selling with a few months warrenty left for ease of sale ....this has really messed things up .

I plan to ask them if they will still accept the car as a trade in , if my warrenty is still intact and if they would issue a further warrenty this year given the circumstances ...this should give me a fair indication of how serious a problem they think the servicing schedule has been and if THEY won't accept the car as a trade in , why the f@&k should I accept it as a customer ?

Keep you posted , I expect I'll have to chase them up tomorrow no doubt .

[srhutch]

The warranty is your major issue if it's not been serviced, the dealer will say it's fine, but phone the warranty number and explain the situation, it's what I did and they advised that they would not cover for warranty purposes. My dealer then offered two years warranty which of course meant they would cover all costs if there was a problem. I'm sure it would have been fine, but I declined their offer. They also stated they would buy the car back at any time, but I did not want to be tied to them.

The fact they sold you the car means they have no reason to take it back as they obviously see the car as being saleable.

[mab]

If you've owned it 7 months and were planning to sell it "with a few months warranty remaining" then I assume you're planning to sell fairly soon.

In that case, I'd be pushing for the dealer to take it back off you at the price you paid. Failing that, I'd push for them to take it back minus a token amount of depreciation... say £1k.

At the end of the day, they've sold you a car that effectively has no warranty and for which you may not be able to get a warranty in the future. That's not part of the AUC deal and, therefore, they have failed to meet their end of the deal IMO.

Keep us posted and good luck.

[WizzEssex]

I think if you were sold the car as one of their 'approved used vehicles' (sounds like it) then that's just what it should be and that should include full SH according to their specs- you bought it on this understanding - they pride themselves on this when they boast about 'approved vehicles' so I do think you have grounds for come-back. There is no way you should be in the situation that you have a car for which the warranty is considered 'void' in the eyes of another dealer- they both can't be right - if the dealer you bought it from says its all good then they should not mind giving you some proof of this- I'd ask for a headed letter stating this.
Best of luck

[Jamster1]

Spoke to sales manager at said dealership today .

He made some enquiries into the history of the car ..

According to him when the car was in northern Ireland ( previous dealer ) , it had its inspection 1 service in march 2010 and has not been stamped in the book .

He reckons the service indicator which shows "2500 till inspection " will either be an oil service or an inspection 2 ????

Surely the indicator would have been reset if an inspection service was completed and correct me if I'm wrong but 32k is a little early for inspection 2 ?

I'm calling the dealer in Ireland tomorrow with chassis number to get details for myself , the dealer I bought from has said its just a case of sending the service book to them and they will update it accordingly .

Meanwhile I'm left with my trip computer showing 2500 till inspection service , but I'm not actually sure what service ?

Where should I go from here ? Will my local dealer be able to look at my computer and sort things out for me ?

PITA


Thanks .

[Daffy]

if it's had an Insp1 in march 2010, then it's was due an oil service last month according to the 2 year rule. Inspection 2 will be mileage based, but likely between 40 and 60k miles.

[duckson]

It sounds like it would be an oil service, i dont know how the SI works but maybe they can state OIL or INSPECTION and they just set it up with the wrong one?

[daz05]

Spoke to sales manager at said dealership today .

He made some enquiries into the history of the car ..

According to him when the car was in northern Ireland ( previous dealer ) , it had its inspection 1 service in march 2010 and has not been stamped in the book .

He reckons the service indicator which shows "2500 till inspection " will either be an oil service or an inspection 2 ????

Surely the indicator would have been reset if an inspection service was completed and correct me if I'm wrong but 32k is a little early for inspection 2 ?

I'm calling the dealer in Ireland tomorrow with chassis number to get details for myself , the dealer I bought from has said its just a case of sending the service book to them and they will update it accordingly .

Meanwhile I'm left with my trip computer showing 2500 till inspection service , but I'm not actually sure what service ?

Where should I go from here ? Will my local dealer be able to look at my computer and sort things out for me ?

PITA


Thanks .

We've seen this happen a few times on here, lots of dealers forget, get the book stamped and ask your dealer for a discount on the oil service and stop worrying. All the data is in your ecu and key. My Intravee shows me service history on the nav screen.

Get out there and enjoy it!

[Jamster1]

Panic over.

Turns out inspection service was done In march 2010. Not stamped properly and service indicator not adjusted correctly .

Good news I suppose , I'm now due an oil service ( 2years ), as approved to the inspection as I first thought .

Service book sent and returned updated .

All is good ! Was crapping it a little I must admit !

Jamie

[sars]

Well that's a good result for you....

[sammyz]

Great result for you! Glad you were not being had over by the dealer.

[Justlovethelook]

Panic over.

Turns out inspection service was done In march 2010. Not stamped properly and service indicator not adjusted correctly .

Good news I suppose , I'm now due an oil service ( 2years ), as approved to the inspection as I first thought .

Service book sent and returned updated .

All is good ! Was crapping it a little I must admit !

Jamie

I'd ask the dealer to contribute to your service due to the hassle !

[Stuart Truman]

Also get the dealer to stump up for new underwear/laundry bill...

Glad it was sorted out

[Jamster1]

Just a heads up I've decided to stick my car on pistonheads to gauge interest , nothing to do with this little episode I had been thinking about it for a month or so .

Just to confirm to anyone who may be interested , all services where carried out properly , and book now stamped accordingly . I had the oil and brake fluid done recently ( I think it may have been a few weeks late under the 2 year servicing schedule ) hope that won't put anyone off .

Still has AUC warrenty etc.

Granted its not the cheapest around but as I said I'm gauging interest and in no rush to sell , still have the whole summer and may not sell at all .

[trailZ4]

I'm glad to see that there was a positive outcome to your problem jamster, especially as I now find myself in a similar situation.

I bought a 2007 plate 3.0 si in January 2011 from a main dealer through (what I believe was) AUC. I remember at the time the salesman was spouting on about AUC and the fact that the car had service history, 12 months MOT and 12 months AUC warranty. I got caught up in the whole 'buying a z4' and foolishly didn't bother to look into service history in any great detail (yes I know this was stupid), i just wanted the car and put my entire faith in the fact that I was buying from BMW AUC.

When I bought it the car had 26055 miles on it and the inspection counter was saying 'inspection 9000 miles' (as I recall). Since then servicing has been at the back of my mind until last month when I noticed it saying 'Inpection 500 miles'. Unfortunately I've been doing lots of miles recently and not had any time to book it in for a service and it's now showing as 'inspection -475 miles'.

The big problem now though is that I can't find the service book... at all. I don't ever remember even seeing it. So basically I have no idea what service(s) have/haven't been done... Slightly more worrying is that I cant even find any documentation that actually says the car was bought as 'approved used', all I have is an invoice that says 'USED NON-QUALIFYING VEHICLE INVOICE' on it, but I'm not sure what that even means.

I know some of you may read this in disbelief at how I didn't check service details etc. but I kind of bought my car as an impulse purchase, its only now that I'm panicking that I've screwed up... I think back then I thought BMW dealers would be honest and trustworthy, but having loitered on this forum for the last 16 months I've come to learn this is often far from the case.

I'm planning on calling the dealership tomorrow to ask about the service book/history but at this stage I'm not holding out much hope