So they still cant reset it !!!!!!
He thinks its because its still showing 1100 miles until the next change is due, and as so, its still green with no warning. He thinks when it turns red then it will allow a reset.
I suspect he may not have the correct software, but there's not much I can do apart from pay the dealer, which isn't going to happen.
I'll wait till it goes red and then try Carly again. Got a 700 mile round trip tomorrow/Friday so will see how much that takes off the counter.