FCUCK - Now that's what I call service...
My Plantronics headphones started playing up the other night, they are almost 2 years old...
Brought them to the shop this morning, went online and created a warranty claim.
Got the email, and rang DHL to arrange collection @ 10:18am this morning, and the driver has just arrived to collect it, 39 mins later.... If only all companies were like this...
I should receive a replacement within 48hrs...
Mike
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Great service from Plantronics.
- Ducklakeview
- Lifer
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- Location: Merseyside
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- Senior Member
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- Location: wirral
Great service from Plantronics.
Wow now that's what I call service wish a lot of others would even come close to matching that
2004 z4 30i auto Toledo blue stubby Areo front back sideskirts and rear spoiler M/// MFSW DLV exhaust mod mma tips vanos overhaul 108s refurbed ram air scoop E46 M3 heated seats clear rear lights M/// sport black grills
- Ducklakeview
- Lifer
- Posts: 6362
- Joined: Tue Mar 22, 2016 4:08 pm
- Location: Merseyside
- Ducklakeview
- Lifer
- Posts: 6362
- Joined: Tue Mar 22, 2016 4:08 pm
- Location: Merseyside
Great service from Plantronics.
So my replacement brand new cans arrived today, and they've sent me the Backbeat Pro 2 to replace my Backbeats! Very happy!
Mike
Mike
- Chris_D
- Lifer
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- Joined: Thu Apr 21, 2016 11:41 pm
- Location: Mostly Holland. Sometimes UK.
Great service from Plantronics.
I led a few r&d projects at FMC Technologies a few years back and I got Mettler Toledo to supply us with an FBRM system (focus beam reflectance measurement).
The cheeky buggers wanted to charge us half a fekin million euros but i said no, we'll lease it from you and u'll supply a decent SLA to go with it including a promise to get it fixed and operational within 48hours, wherever it is in the world, if it goes ker-plup. So they did.
It went ker-plup on a regular basis and they had to fly a guy out to america, norway, portugal, alaska and brazil to fix it. All on different occasions ofc butit must have cost them a fortune to honour the servicelevel agreement.
Now that's what i call service!
The cheeky buggers wanted to charge us half a fekin million euros but i said no, we'll lease it from you and u'll supply a decent SLA to go with it including a promise to get it fixed and operational within 48hours, wherever it is in the world, if it goes ker-plup. So they did.
It went ker-plup on a regular basis and they had to fly a guy out to america, norway, portugal, alaska and brazil to fix it. All on different occasions ofc butit must have cost them a fortune to honour the servicelevel agreement.
Now that's what i call service!
E85 3.0i roadie (03) 'Benny'. E93 320d M-Sport Cabrio (11) 'Bob'.
'Always different, always the same.' John Peel on The Fall.
'Always different, always the same.' John Peel on The Fall.
- Ducklakeview
- Lifer
- Posts: 6362
- Joined: Tue Mar 22, 2016 4:08 pm
- Location: Merseyside
Great service from Plantronics.
Lol Chris. . I'm happy with my £200 cans. .
Mike
Mike