Car been off road for 3 months and counting

[sars]

How would start to calculate compensation? They have given you a car to use while yours in the garage, you are not necessarily out of pocket per se, just inconvenienced.

Anyway good news that you will get your car back, just in time for spring

[ori]

Update again. Parts arrived and being fitted today and tomorrow.
I’m away now so won’t collect for 10 days.

Light at the end of the tunnel! Finally!

TF for that, now the big compo claim

Let’s see what goodwill they offer. If it’s not satisfactory, I will go down the small claims road.

[ori]

How would start to calculate compensation? They have given you a car to use while yours in the garage, you are not necessarily out of pocket per se, just inconvenienced.

Anyway good news that you will get your car back, just in time for spring

Well yes im out of pocket. I pay for a 3 litre turbo 2 seater convertible and I’m getting a 3 series diesel. Hardly the same is it?

It’s like going to a restaurant and ordering a steak, paying for a steak, but getting fish served. You hate fish, but technically you have been fed.
Now you have to go back to the same restaurant every day and have fish for 5 months.

A week or two waiting for a part is fine. 5 months is a joke.

[Argyll Andy]

Update again. Parts arrived and being fitted today and tomorrow.
I’m away now so won’t collect for 10 days.

Light at the end of the tunnel! Finally!

TF for that, now the big compo claim

Let’s see what goodwill they offer. If it’s not satisfactory, I will go down the small claims road.

Yeah, at least extend everything you’ve paid for by the period it’s been off the road as a starting point

Was in a meeting earlier, catch up soon

[Nanu]

Yep, warranty and other subscriptions should should be extended as a starter.

What will be interesting is how they deal with the time based service intervals?

[ori]

Got my car back! Damn I missed the girl.

[MikeyH]

Excellent

[sars]

Great to have it back I'm sure, any talk of compensation etcetera?

[1536Z4]

Take it for a good drive and make sure everything is as it should be I`m sure it will be but worth checking .

[ori]

Great to have it back I'm sure, any talk of compensation etcetera?

Well, funnily enough I had an email for bmw customer services offering me £500 “store credit”. Ie I can use it at any bmw dealership for servicing or lifestyle products.

I have replied and told them to recalculate or I will go to the ombudsman. Under the rules that they signed up to, they have to have spare parts for cars and nearly 5 months waiting for a part is surely a breach.

[Glaikit]

Yeah I’d push a lot harder. We got £300 to spend anywhere just for a small bit of cosmetic damage due to their recovery service when the car was a week old and only had a loaner for a few days. £500 credit is a joke.

[ori]

Yeah I’d push a lot harder. We got £300 to spend anywhere just for a small bit of cosmetic damage due to their recovery service when the car was a week old and only had a loaner for a few days. £500 credit is a joke.

Update today. 4 months of my monthly payments which isn’t bad. I have relied asking to add a years warranty onto the car. Let’s see if they agree to that.

[Nanu]

Sounds a reasonable request, it may cost them nothing.

[Mr Tidy]

Update today. 4 months of my monthly payments which isn’t bad. I have relied asking to add a years warranty onto the car. Let’s see if they agree to that.

Great to know you finally got your car back, and good luck getting some decent compensation.

[ori]

So, as I expected for a car that was standing and not plugged in to maintain the battery, I can’t get the software update to start even after a 1 hour drive. I’ve also noticed that stop start isn’t working anymore which indicates a damaged battery to me.

I’ve got a long drive to Bristol next week and if that doesn’t restore full power to the battery then I will obviously be getting the battery replaced under warranty.