A gesture from BMW UK

[ZermattV]

Good news Swiftly- you deserve it considering the waiting time - but why wait three months was the champers on back order too! - seriously nice touch .

[Ewazix]

Back in June this year my zed was off the road for 2 weeks whilst waiting delivery of a part from BMW Germany which was on back order.

Waiting for me when I got home tonight was a parcel from BMW UK.

Back in June this year my zed was also off the road for 2 weeks whilst waiting delivery of a part from BMW Germany which was on back order.

Waiting for me when I got home tonight was ... sweet FA!

True seems to be the usual BMW gesture (cracked wheels.. roof motors ... steering ... DISA .. Rear springs .. window lifters .. damp headlights .. lamp washers .. DSC ..ETC) but very nice on this occasion.

[Swiftly]

Back in June this year my zed was off the road for 2 weeks whilst waiting delivery of a part from BMW Germany which was on back order.

Waiting for me when I got home tonight was a parcel from BMW UK.

Back in June this year my zed was also off the road for 2 weeks whilst waiting delivery of a part from BMW Germany which was on back order.

Waiting for me when I got home tonight was ... sweet FA!

You should have been sent one as well, hopefully yours will be in the post mate

[ronk]

Back in June this year my zed was off the road for 2 weeks whilst waiting delivery of a part from BMW Germany which was on back order.

Waiting for me when I got home tonight was a parcel from BMW UK. To be honest I had forgotten about all the hassle I had experienced as it was over 3 months ago, so it was a very pleasant and totally unexpected surprise

Just wondered if anyone else has received a parcel?

Here is the letter that was enclosed



Here is their gift

A bottle of that stuff is £32 a pop in the local Asda supermarket!

[shotbybothsides]

Nice, perhaps they think you are really Hugh Laurie....

[Swiftly]

Nice, perhaps they think you are really Hugh Laurie....

[vanilla]

That's pretty decent of BMW.

[James_P]

Back in June this year my zed was off the road for 2 weeks whilst waiting delivery of a part from BMW Germany which was on back order.

Waiting for me when I got home tonight was a parcel from BMW UK.

Back in June this year my zed was also off the road for 2 weeks whilst waiting delivery of a part from BMW Germany which was on back order.

Waiting for me when I got home tonight was ... sweet FA!

True seems to be the usual BMW gesture (cracked wheels.. roof motors ... steering ... DISA .. Rear springs .. window lifters .. damp headlights .. lamp washers .. DSC ..ETC) but very nice on this occasion.

After 20 or so return visits in 2 years - including cracked wheels (4), failed lights (4), roof motors, dampers (2) I have ended up with a free 4th year warranty plus a £500 dealer credit - whatever use that will be. Nothing was volunteered and no apology for the dire service from the dealers.

Being sales orientated though the first response to a clearly dissatisfied customer was to try and sell me a new car so I would be tied to BMW for an extra 18 months!

[ronk]

Things will always go wrong in any walk of life - it's how they address those things that really matter!

(Unless they saw the wrong leg off !)

[NeilP]

Nice gesture!

Far better than Mercedes who choose to put the blame on the customer!

[ronk]

Tell us more!

[Swiftly]

That's a decent gesture

[James_P]

Things will always go wrong in any walk of life - it's how they address those things that really matter!

(Unless they saw the wrong leg off !)

I agree. Although I feel that far too much has gone wrong with the car it is not worth worrying about - it is only one car and at the end of the agreement I will never have to deal with either BMW or the dealer again. It is ludicrous to have to involve BMW GB and the dealer principal simply to get a warranty part needed for the car to be MoT'd on time.

[richardjgreen]

lets party

[GBG]

Unlike Porsche I think BMW are very fair when it comes to looking after the customer, in the 1990's I owned a 5 series and after it was 13 months out of Warranty the engine failed due to the coating on the pistons that wore away,

I received a call to say they would be dropping off a courtesy car and there would be no charge for the new engine.