Post
by Midhurstman » Sat Aug 16, 2014 1:20 pm
I am happy to add my recommendation to the list of satisfied Walkers Autotech customers. Andy and his team are top technicians, very friendly helpful people and give the type of customer service seldom seen these days. Two months ago I had a major electrical catastrophe on my Z4 which saw the sudden loss of soft top opening/closing, no aircon, no internal light for indicators, airbag light on, radio on permanently with no volume adjustment, sat nav stopped working and the car could not be locked/unlocked by remote fob. Luckily the car could still be started and taken to Andy. Unusually, Walkers BMW diagnostics could not connect with the car electronically but, after some investigative work, he discovered a complete failure of the safety and gateway control module (Airbag module), located deep under the plastic storage area behind the seats, due to bad corrosion. The module is approx. £500 + vat from BMW and all the connecting pins and housings also needed to be replaced, so, including approx 5 hours labour (£60 ph), Andy prepared me to expect a total bill of £1000+
For the first time ever, in 35 odd years of sometimes having to get cars repaired professionally, I was presented with a bill on completion that was less than the quote rather than a lot more (the cowboys always report 'additional problems which took a lot more time sir, sorry'). The workmanship is faultless, Andy has one or two loan cars to offer if needed and I will never take a BMW anywhere else for work that I feel best left to an expert.
