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Recurring SatNav issue!! MASSIVE UPDATE

Cheers! Yes it will be a 69 plate and yes hopefully it’ll function perfectly! Last time I ever buy a brand new model. Yup my experience fleet car (ended up as a 220d msport convertible) is brand new and fully fuelled. Not a Z but very nice all the same!
 
Just had an email to say that my plate has been put on retention! Things must be happening!! The 220d Sport Convertible is lovely but it ain’t a Z!! Hoping for an update this week!!
 
Its taken three years to get my Aug 2016 (E89) Sat Nav fully functioning !
To be fair mine was a fault that only presented myself when i took the car to Europe on holiday - Nevertheless this , its third year abroad is the first time I've had a fully reliable system - The problem may have been caused by the fitting of a BMW Dash Cam but i will never know - My compensation from BMW was a free dash cam in the 335.

I thought that was quite fair as the system worked 100% in the UK for 49/50 weeks.
 
ronk said:
Its taken three years to get my Aug 2016 (E89) Sat Nav fully functioning !
To be fair mine was a fault that only presented myself when i took the car to Europe on holiday - Nevertheless this , its third year abroad is the first time I've had a fully reliable system - The problem may have been caused by the fitting of a BMW Dash Cam but i will never know - My compensation from BMW was a free dash cam in the 335.

I thought that was quite fair as the system worked 100% in the UK for 49/50 weeks.
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Good result!!
 
Latest Update: my replacement Z4 is now in paint. Does anyone know how long it takes to complete the car from this stage? Sytners are saying it’ll be in the UK 3rd week September but may arrive sooner. Anyone know what usual timings are? Cheers 👍
 
I think it should be at your dealer around 13th September. I have had seven new BMW’’s over the past 14 years and it usually takes a week for manufacture, a week for shipping to the UK distribution centre and another week to get tot your dealer. Best of luck. Enjoy your new ride when you get it. :driving:
 
Jim S said:
I think it should be at your dealer around 13th September. I have had seven new BMW’’s over the past 14 years and it usually takes a week for manufacture, a week for shipping to the UK distribution centre and another week to get tot your dealer. Best of luck. Enjoy your new ride when you get it. :driving:
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Cheers for the info Jim!
 
New Zed has arrived at Sytner Coventry!! Picking up on Saturday!! Can’t wait to get behind the wheel and put all the hassle behind me!! Been a very interesting journey!! 👍
 
NewZdriver said:
New Zed has arrived at Sytner Coventry!! Picking up on Saturday!! Can’t wait to get behind the wheel and put all the hassle behind me!! Been a very interesting journey!! 👍
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Great news. :thumbsup:
 
I'm amazed there isn't a debug mode the dealer can turn on, send the log to an engineer, voila, fix.

Instead they basically fanny around for weeks at BMWs expense.
 
Mr Whippy said:
I'm amazed their isn't a debug mode the dealer can turn on, send the log to an engineer, voila, fix.

Instead they basically fanny around for weeks at BMWs expense.
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You’ve probably hit the nail on the head! It’s a someone’s else’s expense and not theirs.
 
I have different issues with the SatNav, mine just repeats almost evering twice wich is really annoying ("In 2 kilometers, in 2 kilometers, keep left"), had the head unit replaced, but didnt help. I also noticed this in an X5 45e, so i guess its a software bug.
I have my SatNav in dutch since i live in Belgium, not certain if it allo occurs in english.
 
I was given a lift in a friend's Merc A class over the weekend and was surprised to see that that satnav unit was virtually identical to that in the new Z4. The only real differences were in the position of some of the icons - the home icon was top right as opposed to top left.

I always assumed that manufacturers chose and perfected their own comms\info systems, especially the better makers, but it looks like they may be going 'off the shelf'.
 
raven said:
I have different issues with the SatNav, mine just repeats almost evering twice wich is really annoying ("In 2 kilometers, in 2 kilometers, keep left"), had the head unit replaced, but didnt help. I also noticed this in an X5 45e, so i guess its a software bug.
I have my SatNav in dutch since i live in Belgium, not certain if it allo occurs in english.
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Maybe an ex-military software programmer? :wink:

We were always trained to repeat the 'Mission' statement.
 
enuff_zed said:
raven said:
I have different issues with the SatNav, mine just repeats almost evering twice wich is really annoying ("In 2 kilometers, in 2 kilometers, keep left"), had the head unit replaced, but didnt help. I also noticed this in an X5 45e, so i guess its a software bug.
I have my SatNav in dutch since i live in Belgium, not certain if it allo occurs in english.
Click to expand...

Maybe an ex-military software programmer? :wink:

We were always trained to repeat the 'Mission' statement.
Click to expand...

Or maybe, just because its a woman, they like saying stuff twice :P
 
NewZDriver, you mentioned getting another Z4 from the September build. Mine is from that build and I managed to only drive it half way home before the parking brakes failed.

Have you got yours yet and is it OK?

Am seriously considering after my experience (it’s a birthday present for my wife) rejecting and never going near BMW again as support from BMW UK boils down to “sorry to hear that, but we’ll take 8 weeks to put it right” all while sending “congratulations on your new BMW, are you enjoying your new car” emails. From their response I read - no spares and can’t be bothered.

Also, someone on this thread managed to talk to a German representative, I’d love to get the contact details of that.

Finally, remote investigation? Is that a thing and how can I make sure my dealership gets to try that out before I pull the plug?
 
Hi!

Sorry to hear about your experience. My original G29 was one of the first built. The satnav issue seemed unfixable with the dealer unable to source parts. BMW UK are about as much use as a chocolate tea pot a d after no joy with them, I put out a tweet including BMW main account. Within 5 minutes they had replied. I had several explanatory DMs with them and they said to leave it with them and they someone would contact me again shortly.

The next day the dealer called and said that BMW had instructed them to take the car back and they an identical one had been allocated for production in September. This was over 12 months ago and the replacement has been faultless so far

Hope this helps
 
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